Reservationist (r) : Shanghai XX Hotel.Reservation Desk.Can I help you?

上海XX酒店，预订处，有什么需要帮助吗？

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The reservationist wants to know the guest's date of arrival and date of departure.

预订员想知道客人的入住日期和离店日期。

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If you spoke to the reservationist directly, then there is no excuse for this type of an error.

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Ask about any extra fees when talking to a hotel reservationist by phone.

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"It's better to talk to a reservationist who has a handle on what's available and can look for holes between existing reservations as well as at cancellations, " she says.

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