While the research literature is clear that labor market success is partly based on how employers and customers perceive your body image, no one had explored the other side of question.

虽然研究文献清楚地表明，劳动力市场的成功部分取决于雇主和顾客对你外表形象的看法，但没有人探索过这个问题的另一面。

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New research shows that rudeness between employees can have a far worse impact on a business than rudeness directed toward customers, or even employee incompetence. Christie Nicholson reports.

最新的研究显示，职员之间的不友好行为对业务产生的危害远远大于因直接对客户粗鲁而造成的危害，甚至超过了因职员工作能力不足而带来的危害。

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I find the best time to research stories and interview customers is at the start of a sprint when developers have enough to work on, and tend to have fewer questions.

我发现调研故事以及访问客户的最佳时机是在sprint开始，当开发人员有足够的工作时间，而且往往问题也很少的时候。

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There is plenty of research on what separates the dissatisfied customers who complain from those who do not but that is irrelevant to the present issue.

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They do no market research, have little data on their customers, and have no experience in direct retailing.

NEWYORKER: Publish or Perish

The company is now well-placed to ramp up its expenses for marketing to lure more customers and spend on research to make its energy production more efficient.

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