In the latter half part, the paper research on the hospital patient relationship management under asymmetry information by using customer relationship management theory.
后半部分运用客户关系管理理论研究信息不对称下的医患关系管理。
Therefore, the search on the construction of the model of customer knowledge management and its relationship with organizational performance become the popular research focus.
因此，探寻客户知识管理的模型及其对企业绩效提升的影响便成为了学术界所热衷的研究课题。
To sum up, this article focuses on the issue of the background to research the Customer Relationship Management System of Shandong Unicom.
本文就是针对此背景问题对山东联通客户关系管理系统进行了研究。
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