This paper gives a schema of the forecasting analysis of customer missing by explaining the business requirement of customer missing and the technical of data mining.
本文通过对客户流失的业务需求和数据挖掘技术的介绍，提出了一种客户流失预测分析的解决方案。
The paper analyses the requirement of the customer service system. By the analysis, it knows the functionality needed by the users.
本文分析了该部门客户服务系统需求，通过需求分析，了解了系统的使用者以及系统需要实现的功能。
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