These workers were usually discharged on December 24 leaving regular associates to handle the return of unwanted gifts after the holiday.

FORBES: Moment of Truth: Will JC Penney and Sears Survive?

Not only did I begin to implement several of the practices recommended in the book in my company, Glassman Wealth Services, such as sending out regular surveys and asking my associates what their lifetime personal goals were, I also began giving The Dream Manager to clients who own businesses, as well as business managers and owners I know.

FORBES: Engaging Employees Through Their Dreams