But,despite team manager Jamil Bahindi's long list of complaints, he says the team is impressed by the reception given by the people of Kano state.

VOA: standard.2009.11.05

Deputy reception manager Helen James said a large group from Europe, due to arrive two days after the terror attacks, had cancelled.

BBC: Tourists shun Shakespeare's birthplace

Back at the inn, libations from the evening manager's reception await you.

BBC: Daily deal: Verdant gardens steeped in lowcountry history

Recently, when I checked-in at a New York City hotel, the manager was at the reception desk and I told him (I already knew his name through my Web explorations) the reason why I had made reservations was based on several previous hotel guests positive comments on the Traveladvisor Internet site.

FORBES: Launching the "New" Customer Service 2.0 in the Age of Internet/SNS