The surgery took some hours after which the doctor went out happy, "Thank goodness! Your son is saved!" And without waiting for the father's reply he carried on his way running by saying, "If you have any questions, ask the nurse."

手术进行了几个小时，之后医生高兴地走了出去，说：“谢天谢地！你的儿子得救了！”然后不等病人父亲回应，他边向前跑边说：“如果你有任何问题，问护士。”

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Often questions and individual points that need addressing via email get lost because there's no easy way to reply to a specific section of a message.

通常需要通过电子解决的问题或是个人事情，最终都会不了了之，因为通过电子邮件答复消息的特定部分不是一件容易的事情。

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If you enter a meeting with your enthusiasm low, ignore it.Shake hands confidently; reply definitively to questions; assert the value of your ideas and proposals.

如果你以热忱的态度参加会议，那就别再谈这项建议了，自信地和他人握手，以明确的言词回答问题，坚定地主张你的观念和建议所具有的价值。

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The company can reply and answer questions, but other customers often communicate and help each other.

FORBES: Get Satisfaction Nabs $10 Million For Customer Service

From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)

"We know you want to talk to her, but she is young, she is inexperienced and she is not able to reply properly to all your questions, " he said.

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