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The question then isn’t on how we can avoid negative feedback, but to learn to roll and deal with them.
问题不在于我们如何去避免负面反馈，而在于如何去接受并且处理它们。
I'll address this question at length in a future article, but for now I'll say never let a guest leave dissatisfied and don't be shy about asking happy guests to share feedback.
我将在往后的文章中讨论这个问题，但就目前来说，我认为首先要尽量让客人感到满意，同时不要羞于让满意的客人分享他们的感受。
关于反馈和提问。
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