使用(Quality is FITness for use)由使用者决定(QualITy is User Dependent)用户满意(QualITy is Customer Satisfaction)顾客满意(Customer Satisfaction,CS):CS是“顾客对其要求已被满足的程度的感受”。
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Increasing customer satisfaction and suffering fewer penalties since there is less poor service level performance and quality.
增加客户规范和减少损失,因为服务级性能和质量不是很糟糕。
Quality is the life of enterprise, customer satisfaction is our goal.
质量是企业的生命、 顾客满意是我们的目标。
Service quality and customer satisfaction is always the core of market research and management.
服务质量和顾客满意一直是市场研究和管理的核心。
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