In the "Guide, " readers will find a chronological reference tool that starts with purchasing a computer and walks them through the errors, restarts and crashes that will eventually follow.

CNN: Who ya gonna call?

The dispute began in 2003, when James Odom sued the companies after purchasing a laptop computer at a Best Buy outlet.

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To put all of this in perspective, the same consumers admitted to comparing an average of 3 possible offers when purchasing a home computer.

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