During the next decade, knowledge management lived a modest life, supporting IT professionals wanting to sweep up all that data and store it, and management consultants trying to help companies turn complex processes into competitive advantage.

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At this point in time, businesses in most industries need to face the fact that expanding the network infrastructure responsible for hosting computing processes is critical in a competitive marketplace.

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Core business processes, and those that enable competitive differentiation, rise to the top of the list.

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