Process improvements come from "walking in the customer's shoes", finding out what it is that customers really want, and then designing processes to meet that demand.

流程改进源自“穿客户的鞋子走路”，找出什么是客户真正需要的，然后设计流程以满足这种需求。

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Shot from a window high above the Boulevard du Temple in Paris in 1838, using the brand new daguerrotype process, the plate captures a solitary gentleman who has stopped to have his shoes shined.

照片拍摄于1838年，角度是从高处的一扇窗子对准巴黎的圣殿大道。 摄影师采用了全新的达盖尔摄影术，银版捕捉到一位停下来擦鞋的绅士。

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I immediately took this pair of shoes, because this is my first time shopping, not familiar with the process I was careless to wire the money directly into the hands of the seller.

我当即拍下了这双球鞋、由于这是我第一次网购，不熟悉流程的我竟粗心地将钱直接汇到了卖家手中。

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Reynier van Bommel, the ninth-generation CEO of a family shoe company that bears his name, says the finishing process on its shoes has benefited from training he received in Italy.

WSJ: Doubts Arise in Euro's Birthplace

Former flight attendant Tiffany Hawk is "stupefied" by the move, "especially since the process that turns checkpoints into maddening logjams -- removing shoes, liquids and computers -- remains unchanged, " she wrote in an opinion column for CNN.

CNN: TSA stands by knife decision

Former flight attendant Tiffany Hawk is "stupefied" by the TSA's decision to allow knives "especially since the process that turns checkpoints into maddening logjams -- removing shoes, liquids and computers -- remains unchanged, " she wrote in an opinion column for CNN.

CNN: Knives on a plane? Really?