To solve the operational problem, Apotheker decided to cut staff even amid the retooling.

FORBES: HP Embraces Leo Apotheker, And So Should Investors

The problem, however, is that operational intelligence is not an easy idea to get across in an organization.

FORBES: Splunk's Godfrey Sullivan on Overcoming Barriers to Operational Intelligence

If a flight is canceled for operational reasons (such as a mechanical problem or crew scheduling conflicts) most airline contracts stipulate that you have to be put on the next available flight, even if it's on another airline.

NPR: Don't Pack that Pumpkin Pie Just Yet...