The ladder helps you define a problem, describe it to others, and express your feelings.

“阶梯”帮助你定义一个问题，将之描述给别人，并表达自己的感受。

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American consumers often wonder why, if they ring their telephone company and are handed from one call centre to another, they always have to repeat their contact information and describe the problem all over again.

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Our problem is that both books would describe the same scene in different ways.

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Then, can you describe a common investor problem where this competency would help a solution to form?

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