2．3．2 邮政客户关系管理系统（Post CRM）34-37 2．3．3 基于数据挖掘技术的邮政信息平台的作用37-39
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The key with Japan Post: It's not using Salesforce.com's CRM applications.
日本邮政的交易有一项关键之处：它没有使用Salesforce.com的CRM应用。
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He notes that fives years post IPO, CRM traded at 6.5x revenues.
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The idea is that applications of all kinds, from ERP to CRM to collaboration systems to HR and so on will all be able to post important events and information to the news feed.
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