Thecurrent research haven’t explored the relationship of perceptive justice and servicerecovery satisfaction; and were lack of the understanding of the different importanceof the dimensions of perceived justice in effecting On recovery satisfactory indifferent relationship quality.
现有文献没有系统研究感知公平与服务补救满意之间的关系，对不同关系质量下感知公平各维度对服务补救满意的影响权重缺乏深入认识。
参考来源 - 基于顾客关系视角的服务补救理论、模型与实证·2,447,543篇论文数据，部分数据来源于NoteExpress
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