服务感知（Perception of Service ）是指顾客对服务的感觉、认知和评价。 差距1 = 服务期望 - 服务感知 第22页 3.3 制定服务标准 服务标准的导向 领导层因素...
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Waiting time for payment affects your perception of service quality.
等候付款的时间影响你对服务质量的看法。
In this case the user's perception of service speed can be far higher than his average data rate allocation.
因此，用户可感觉到其服务速度远高于平均数据速率分配。
Position applications impacting customer perception such as service-order management, trouble ticket management, and provisioning of new services higher on the priority list.
优先考虑影响客户感受的应用程序，例如服务订单管理、故障单管理和新服务的供应。
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