Always ask the caller if it's all right to put her on hold when answering the phone, and don't leave people on hold. Provide callers on hold with progress reports every 30 to 45 seconds.

(若对方要找的人不方便接电话)应询问对方是否可以稍等一下，但不要把对方晾在一旁，应该每30 ~ 45秒向对方报告一次进度。

youdao

Ignore the negative naysayers. - no matter how much progress you make, there will always be the people who insist that walking on water is impossible, simply because it hasn't been done before.

忽略掉消极的说“不”的人——无论你多么努力，这里总有人坚持认为水上行走是不可能的，理由很简单，以前没有人做到过。

youdao

I am always wondering why those people who have made much progress are never satisfied with themselves.

我总是在想为什么那些已经取得很大进步的人从不自我满足。

youdao

"After Katrina a lot of people felt the recovery could have happened in a matter of months but in reality it was always going to be a five-year work in progress and that's what a lot of people did not understand, " Lee told CNN.

CNN: Why Nagin's leaving office 'with worse rating than Bush'