Once you understand radical management and the idea of delighting customers, many of the practices of traditional bureaucracy appear comical or pointless, like a Dilbert cartoon.

FORBES: The Acid Test Of Radical Management: Laughter

This has led to some accusations of bogus or pointless claims, although these businesses - which take a cut of any payout - say that they are simply providing a service for those who were previously unaware or nervous about making claims.

BBC: CBI boss John Cridland calls for PPI payouts deadline

However, it will make it less worthwhile or even pointless for many of today's low-income workers to save for retirement.

ECONOMIST: The economy