New research shows that rudeness between employees can have a far worse impact on a business than rudeness directed toward customers, or even employee incompetence. Christie Nicholson reports.
最新的研究显示，职员之间的不友好行为对业务产生的危害远远大于因直接对客户粗鲁而造成的危害，甚至超过了因职员工作能力不足而带来的危害。
New research shows that rudeness between employees can have a far worse impact on a business than rudeness directed toward customers, or even employee incompetence.
新研究表明，与雇员对顾客的粗鲁言行甚或雇员的不称职相比较，雇员之间粗鲁的言行举止对公司的影响更加糟糕。
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