Truly listen when they are speaking and avoid getting defensive or becoming distracted with trying to think of what you're going to say in return.

他人在讲话时要真心倾听，不要有戒备心或者心烦意乱，总试图想着自己怎么回应他人。

youdao

They may press their point, even though it is clear listeners are becoming angry or defensive.

CNN: Have an incompetent boss? You're not alone