What they saw at the McKees Rocks, Pa., metal service center was a lot of repetitive, tedious, and sometimes strenuous operator movement around the shear.

他们在宾夕法尼亚州的McKees Rocks金属服务中心看到许多操作工人围着剪板机在进行重复、枯燥和费力的工作。

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The Call Center is the main platform of the Service Outsoursing Industry, and the key of the Call Center's management depends on the quality of the operator.

服务外包行业的主要平台是呼叫中心，而呼叫中心中话务员的素质是决定整个呼叫中心经营成败的关键，也可以说是整个服务外包行业的心脏所在。

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In order to optimize the call center scheduling systematically, we need to refine the problems into two aspects: telephone traffic and operator service capabilities.

系统性得完成呼叫中心的优化排班需要将问题细化成两个方面：话务量以及话务员服务能力。

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