What they saw at the McKees Rocks, Pa., metal service center was a lot of repetitive, tedious, and sometimes strenuous operator movement around the shear.
他们在宾夕法尼亚州的McKees Rocks金属服务中心看到许多操作工人围着剪板机在进行重复、枯燥和费力的工作。
The Call Center is the main platform of the Service Outsoursing Industry, and the key of the Call Center's management depends on the quality of the operator.
服务外包行业的主要平台是呼叫中心，而呼叫中心中话务员的素质是决定整个呼叫中心经营成败的关键，也可以说是整个服务外包行业的心脏所在。
In order to optimize the call center scheduling systematically, we need to refine the problems into two aspects: telephone traffic and operator service capabilities.
系统性得完成呼叫中心的优化排班需要将问题细化成两个方面：话务量以及话务员服务能力。
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