This paper investigates the status-quo of online reference service of Chinese libraries, analyzes the existing problems and puts forward some countermeasures as well.
通过对我国图书馆网上参考咨询服务的现状调查，指出目前存在的问题，并提出相应的对策。
Online reference service is a major way to deepen library information service under network environment.
网上咨询服务是网络环境下图书馆信息服务纵深化的主要方式。
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