At onepoint, when the room service arrived (after five hours, but this was hardly a time to complain), we realised the extent of the damage inside the hotel - the waiter apologised profusely, explaining that it had be hard to prepare the food as the gas had got into the kitchen.
"Dual point provides personalized one-on-one service which directly improves order accuracy, " according to a memo the company has sent to some franchisees, and which was reviewed by the Journal.