Online Analytical Processing (OLAP) is the key of CRM system, which set up data warehouse and analytic model aiming at consumers' requirement, and the analytic result is obtained.
在线分析处理OLAP是CRM系统中关键的一环，针对用户需求建立了数据仓库和分析模型，并给出了统计分析的结果。
The front application systems use some data analytic methods, for example static report, dynamic query, OLAP (Online analytic Processing) and data mining techniques.
前台应用系统实现和应用了多种数据分析方法，包括：静态报表、动态查询、多维在线分析及数据挖掘等。
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