He has no idea that by just listening with empathy and interest he can be supportive. He does not know that on Venus talking about problems is not an invitation to offer a solution.

他不晓得只是专注与感兴趣的倾听，对女人而言就是支持的表现，他也不知道在金星的世界中，谈论问题并非就是寻求解答的邀约。

youdao

You might be able to field a question, offer some empathy for a supporter's situation, or point the person to some helpful information.

你可能对某个领域的问题很在行，站在对方的立场上想想看，给对方指出一些有用的信息。

youdao

As an alternative, you could offer truly amazing training to your employees about how to develop deep empathy for customers, gaining a much greater understanding of how they live, work and use your products.

FORBES: The Ultimate Question 2.0