"The rise stems from increased investment in information technology, particularly back-office and in fact call centres, " Gareth Price ofthe Economist IntelligenceUnit told the BBC's World Business Report.
But Tom Rafferty ofthe Economist IntelligenceUnit told the BBC the issue was unlikely to be just "a passing glitch", and said that such practices could pose technical and political challenges to Tencent because international users were accustomed to sharing information freely.