Not seeking best, only better, the spirit of quality first, users first not only pioneering and innovative spirit of enterprise and realistic, sincere service to the broad users, Shenda commitments;
Empowermentat bestisa pronouncementnota practice - frontlinepeopleare afraidofmaking decisions without seeking approval, this slows things up, and irritatescustomers.
But the BBC Radio Scotland stalwart, after quarter of a century perched on stadium gantries describing Scotland's best efforts on the rugby field, is notseeking "just" a trio of triumphs by the Scots in the autumn Tests.
As Mr Dink argued, recognition of Turkey's past misdeeds would best come from unfettered debate among Turks, not from vote-seeking foreign politicians.
Pushing himself while inspiring others, seeking out the best to work with and for him, mastering the details but taking care not to drown in them, there is much to admire in the arc of his career.