The author introduces the work which the NLM andNCLIShave donefor improving the consumer healthinformationservice in America, as well assuccessfulexamplesofthe health information service.
With the support of UNESCO, and organized by the U.S. National Commission on Libraries and Information Science (NCLIS) and the National Forum on Information Literacy, participants wrestled with the fundamental challenge of how to empower people to benefit from existing information and communication resources and technologies in an Internet Age.