The use of a multiple-item measurement scale in future studies may enhance the interpretation and prediction of overall satisfaction and destination loyalty.
在今后的研究中，使用多重量表可能提高解说与预测方面的整体满意度和旅游地忠诚度。
On the basis of the research, the author brings forward suggestions that how the multiple-item scale can be applied to railway enterprises in China to help corporations improve their service quality.
最后，说明了铁路客运服务质量评价量表的具体应用，帮助铁路客运企业直观了解自身质量状况和自身服务的优势与劣势，这对铁路客运企业制定正确的营销策略具有一定的指导作用。
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