Rapidly enable multi-channel service delivery, providing higher service levels and lower customer support costs.
快速支持多通道服务交付，从而提供更高的服务级别和更低的客户支持成本。
Implicit in this pattern is the notion of a multi-channel conduit facilitating the invocation of service providers by service requestors.
在此模式中还隐含了多通道传输的概念，用于帮助服务请求者调用服务提供者。
A multi channel capability adding self-service, mail, call center and partners was desired to off load the case workers and process customer needs in a timely fashion.
需要一种能够增加自助服务、邮件、呼叫中心和合作伙伴的多渠道能力，以减轻社会工作者的工作量并及时处理客户的需求。
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