-
Mayor Michael Bloomberg pointed to the need for a more customer-friendly approach by city agencies and customs officials as a way to lure more foreign tourists, many of whom are big spenders who bring a lot to the local economy.
FORBES: American's Big Apple Bet
-
According to a Morgan Stanley report, Taobao was more customer focused and user friendly than eBay EachNet.
FORBES: How EBay Failed In China
-
While that may be good for the future of bitcoin, it alters the business model for payment processors like BitPay because they are forced to rely more on the Bitcoin-only processing spread which is justified by customer support and user-friendly plugins.
FORBES: Largest Bitcoin Payment Processor Raises $510,000 Angel Round