More generally, a method for the effective planning and control of all resources needed to take, make, ship, and account for customer orders in a manufacturing, distribution, or service company.
更一般地来说，是一种在制造、分销或服务业公司中有效地计划和控制为接收，制造，发运和解决客户订单问题所需的所有资源的方法。
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