The successfulfirmwill wanttoreplacethoseproductswhoseprofitlevels make them marginal ventures with new linesofmerchandisethat have better profit potential.
Along with faster checkout lines and brighter stores, the merchandise and layout improvements have Wal-Mart's customer service scores at their highest levels in years.
This is evident at street level: in the brand of convenience store, in the merchandise for sale and whether or not the telephone lines are buried underground.