The session itself works like this: With the help of a facilitator (and without the manager present) team members share first impressions of their new manager, along with their hopes, concerns, fears, and questions.

FORBES: First Things First: Build an A-Team

On Sept. 11, 2001 Fred Alger Management lost 35 staff members, including every portfolio manager but Chung, in its World Trade Center offices.

FORBES: Magazine Article

Based on this work, the team produced a thoughtful set of recommendations which they presented to the operations manager and other members of the executive group.

FORBES: Ask for Results Instead of Reports