This includes policies and processes, front-of-house customer service, employee training, marketing, systems and information management.

包括政策和过程、前台客户服务、员工培训、市场营销、系统和信息管理。

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Customer relationship management (CRM) is one of the hot topics in marketing and information systems today.

客户关系管理(CRM)是在市场营销和信息系统今天的热门话题之一。

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Maintain administration as well as relevant reporting and planning systems for management team, including financial information for the sales and marketing departments.

维持行政管理即向管理团队提供相关的报告和计划的系统，包括销售和市场部门的财务信息。

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