abstract:Mark Friedman is the Director of the Fiscal Policy Studies Institute in Santa Fe, New Mexico, best known for his international work on Results-Based Accountability (RBA), also known in the UK and Australia as Outcomes-Based Accountability TM (OBA), a framework for turning data into action. He is also the author of the book Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities.
Meanwhile, analysts believe the company's downscale Old Navy unit still has more work to do, though Merrill Lynch's MarkFriedman said consumer reaction toward a line of vintage 60s-era hippie t-shirts has been strong.