Oracle has many overlapping and competing assets for CRM and customer service as well as for point solutions (ex email, chat, knowledge management).

FORBES: Connect

The system provides group management, forums, document repositories, calendar, chat, assignment areas, links, user profile administration on a single and highly integrated package.

UNESCO: Free and Open Source Software for E-learning

To discuss Identity Management further, please join Oracle senior vice-president of Identity Management Amit Jasuja on March 7th at 9am PST for a chat on Twitter.

FORBES: King Richard III: Villain, Hero, Or Tragic Victim Of Identity Theft?