People with unusual family names often find their name has been mangled when making a booking on the phone.

如果一个人的姓不太常见，那么当他们通过电话订购的时候，经常发现名字被弄错。

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T. systems offered solutions as simple as buying a book, booking travel or making a restaurant reservation online and he wondered why that was the case.

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The Milan skipper, making his 450th appearance for the Rossoneri, confronted Spurs striker Peter Crouch before collecting a booking that will rule him out of the second leg for a lunge at Steven Pienaar.

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While booking holidays and doing the weekly shop online has become routine for many, making appointments to see a GP in such as way has not.

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