When the melody rose, her voice broke up sweetly, following it, in a way contralto voices have, and each change tipped out a little of her warm human magic upon the air.

当曲调升高的时候，她的嗓音也跟着改变，悠扬婉转，正是女低音的本色，而且每一点变化都在空气中散发出一点她那温暖的人情味很浓的魔力。

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Each team member should come to class with their voices on Post-It notes. We will provide flip-chart paper and magic markers.

每一位小组成员需携带记录本组“顾客之声”的即时贴出席，我们会提供活页纸和麦克笔。

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