Good communication skills include listening and letting the person know you heard what was said.
优秀的沟通技巧包括倾听以及让对方知道你听到了其所讲。
Cheesebro, O’Connor, and Rios write in Communication Skills, “People are fired, customers are lost, and working relationships are strained because of ineffective listening.
奇斯布罗、奥康纳和里奥斯写的《沟通技巧》写到:“低效率的聆听很可能导致员工被解雇、商店损失客源、工作关系硬化等严重问题。
Communication is about using your speaking, writing, listening and reading skills effectively for different tasks.
交流是指有效运用言谈、书写、倾听及阅读来完成各种任务。
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