To do that, you need to motivate them, listen to them, connect with them, and support them when they need it.
要做到这一点，你需要激励他们，倾听他们的心声，保持联络，并且在他们有需要时支持他们。
The service providers also connect to the message bus and listen for request messages.
服务提供者也连接到消息总线，并侦听请求消息。
Use social web participation as a way to better listen with and connect with customers to find opportunities to serve them better.
利用社交网站去倾听和联系消费者，找到更好的机会服务消费者。
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