Withpractice, youwilleventually play this game like a ninja, with skill and acalm centeredness in the face of adversity that will let you handle most of your numerous challenges well.
No, I want to sit out on the National Mall looking likea Teenage Mutant Ninja Turtle, sparkler in one hand, pizza in the other, watching things explode and make pretty colors.
What could have been a customer service request that fell into the black hole of customer service requests, this one was, instead, a Ninja-like example of surprising and delighting the customer.