Less complaints and more efforts!
少抱怨,多努力!
If that reduction continues, not only should we see a corresponding reduction in potential legal claims against the university, but we will also be able to spend less time and effort on complaints.
如果下降势头继续,不但潜在的合法投诉会相应减少,在投诉上所花的时间和精力也会减少。
Airline employees are taught how to listen to complaints. If they are able to show sympathy and to listen long enough the passenger's problem will begin to seem less important.
航空工作人员要经过培训如何去听抱怨,如果他们能表示出同情,并且能够耐心听听旅客的问题,那么他们的问题就不会那么严重。
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