"On average, 80% of our guests are business travelers, " says LeslieLefkowitz, director of public relations for Four Seasons New York, "and we have 11 concierges on staff, " making nearly any problem no problem at all.
"We put a charge for the robe on a card if we can be absolutely sure someone took it, and didn't just pack it by mistake, " says LeslieLefkowitz, the Four Seasons Hotel New York's director of public relations.