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From LEGO sets to enterprise IT equipment, examples abound of establishing a loyal customer base through the development of a flexible framework.
FORBES: From LEGO Fans, Lessons On Beating Entrenched Rivals
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The mission was to acquire newly released Lego sets bearing the resemblance of Teenage Mutant Ninja Turtles with whom the boys particularly identify.
FORBES: There Are No Free Skittles
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Launched last October in America and Britain, the product has been a tremendous success, outselling by a factor of at least six the 12, 000 sets that Lego thought it would sell in America before Christmas.
ECONOMIST: Lego