PearsonLongmanandETS combine their expertiseinlanguagelearningandtestdevelopment to createaninnovativeapproach to developing theskills assessed in the new TOEFL Internet-based test (iBT).
This lowers the cost per test, ensures that learning is retained, and maximizes the chances of the experimental regime outlasting individual sponsors and team leaders.
Service and quality-control initiatives include more English-Spanish training for store workers, mystery shoppers assigned to put pleasant service to the test, and an "e-learning" program to update employees on new products and services more quickly.