In it, he defined eight characteristics of excellent companies: a bias for action, staying close to the customer, autonomy and entrepreneurship, productivity through people, clear and compelling organizational values, focusing on what you do best, operating with a leanstaff, and finding a balance between having enough structure without getting stuck in it.
Where his predecessor Finck made plans for an elaborate headquarters campus and even put down a deposit on a 727 jet--the deal was never consummated--Musselman has kept headquarters stafflean.