Follow their lead customer thinking, don't take by customers, so that you will be the customer brainwashed, not only can't sell products will affect their thinking.

引领客户思维跟着自己走，不要被客户带着走，这样你会被客户洗脑，不仅卖不出去产品还会影响到自己的思维。

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Access to forms from traditional and mobile devices can also lead to faster resolution of claims and improved customer satisfaction.

从传统的及可移动的设备访问表单可以快速地满足客户的要求并提高客户的满意度。

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"It's really undisputed that this is one of the largest settlements ever in a consumer case," said Aaron Podhurst, a lead attorney for the customer class.

“这是毋庸置疑这是在消费事件历史上最大的协议之一。”Aaron Podhurst——这位消费类客户的律师所。

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The latest results of the American Customer Satisfaction Index for retail and e-commerce show Amazon with a solid lead in customer satisfaction in both Internet retailing and across the entire department, discount and specialty retailer chain categories.

FORBES: Connect

Julio Hernandez is global lead for customer analytics for Accenture.

FORBES: Preparing For A World Where Customers Learn To Say No

BlackBerry 10 provides an ideal platform for social apps such as WhatsApp Messenger to fully leverage innovative new features like BlackBerry Flow, where apps work together, sharing information with each other to quickly lead the customer intuitively to the information they need and to give them the ability to immediately take action.

ENGADGET: WhatsApp lands on BlackBerry 10, offers Z10 owners a BBM alternative